CMS Wire

Using Sentiment Analysis and Voice of Customer Data for Insight-Driven CX

Sentiment analysis — a sophisticated tool that interprets the emotional tone behind words, giving brands a lens into how their services or products resonate. Customer feedback is a treasure trove of ...
BizTech

3 Ways Retail Banks Can Use Natural Language Processing To Analyze Consumer Sentiment

Andrew Jenkins has worked as an information analyst for an intelligence agency in Washington, D.C., for over 14 years. He is the author of the 2022 book, The Devil Made Crypto. Follow him on LinkedIn.

BridgeWise's Context Analytics Launches First-of-Its-Kind Podcast Sentiment Analysis and Scoring for Investors

In its first product launch since being acquired by wealth AI leader BridgeWise in February, Context Analytics now enables ...
TechRepublic

Can ChatGPT Do Reliable Call Center Sentiment Analysis?

AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models to uncover customer insights at scale. Can ChatGPT reliably perform call center ...

Context Analytics, Inc.: BridgeWise's Context Analytics Launches First-of-Its-Kind Podcast Sentiment Analysis and Scoring for Investors

In its first product launch since being acquired by wealth AI leader BridgeWise in February, Context Analytics now enables institutional investors to quantify market sentiment in podcasts using ticker ...